FAQ

1. Clearing & Protecting Your Space

 We recommend that all personal belongings, fragile items, and furniture be removed from the work area before we arrive.

 Items such as bi-folding doors, toilets, washers/dryers, fridge, stove, or any other appliance or fixture may need to be removed, depending on the project scope. Therefore, it is the owner’s responsibility to handle the removal and reinstallation of these items prior to the project, if necessary.

 Additionally, we suggest that the homeowner provides protection and covers for items such as cabinets, televisions, light fixtures, mirrors, doorways leading to areas we won’t be working on. This helps prevent dust from reaching sensitive areas of your home.

→ Need help handling any of these items or with plastic covering?

Feel free to contact us — we’re happy to discuss available options.

2. Access to the Job Site

  Please ensure that someone will be available on-site to allow our crew to enter the property. If that’s not possible, we kindly ask that all necessary access information — such as door codes, lockbox location, keys, or specific entry instructions — be provided no later than the day before your scheduled start date. Providing this information ahead of time allows our crew to begin work promptly in the morning without delays and/or extra charges.

Power (including 220V outlets, if applicable), water, and HVAC systems must be turned on, available, and functioning properly throughout the entire duration of the project.

3. Pets & Children Safety

For everyone’s safety, we kindly ask that pets and children are secured and supervised at all times during the project. 

Our crew will be fully focused on their work and won’t be able to monitor pets or children on site. Please also be aware that doors may remain open at certain times while we move materials or equipment in and out. Keeping pets secured and children away from the work area helps prevent accidents and allows us to work safely and efficiently.

4. HVAC / Climate Control

  Keep the interior temperature between 60-80°F and relative humidity between 30-50% before (at least 7 days prior), during, and after the project is completed.

1. Share Product Information with Us

You must provide us with the product specifications, manufacturer guidelines, and installation instructions in advance.

Every product is different — especially prefinished floors — and many manufacturers have specific requirements regarding storage, acclimation, compatibility with other materials, and installation methods.

Following these instructions properly is essential not only to ensure the best results but also to maintain the manufacturer’s warranty and avoid future issues with your flooring.

2. Provide Extra Material

We recommend supplying at least an additional 3% to 5% of  hardwood flooring material, and 20% to 30% of tile materials, to account for cuts, waste, or possible board selection.

Failing to provide enough material may cause project delays and require reordering — which may include a new acclimation period.

3. Acclimation Guidelines

All materials must be stored in the project area (or in another climate-controlled enclosed space) with normal living conditions, with:

• HVAC running

• Temperature between 60°F to 80°F

• Humidity between 30% to 50%

Materials must acclimate for 5 to 7 days (or according to manufacturer instructions) before installation begins.

4. Material Quality & Warranty

If Brazafloor did not supply the materials, we cannot be responsible for:

• Product defects

• Incompatibility issues

• Delays caused by wrong or insufficient materials

Any extra labor, material shortage, or removal of defective products may result in additional charges.

5. Supply of underlayment or glue

Please check your quote with BRAZAFLOOR to confirm whether underlayment or glue is included, or if you will be responsible for providing it.

Either way, it is essential that these materials are fully compatible with the flooring product specifications and follow the manufacturer’s guidelines.

Not all products work with every type of flooring or installation method. Using the wrong underlayment or adhesive may compromise:

• Floor performance

• Installation quality

• Manufacturer warranty

• Long-term durability

If you are uncertain about the correct products to use, please contact us — we’ll be happy to guide you and help ensure everything is properly selected for your project.

Hardwood is a natural material that expands and contracts with changes in temperature and humidity. That’s why proper acclimation before installation is essential to allow the wood to adjust to your home’s conditions.

Skipping or rushing this process can lead to several problems after installation, such as gaps between boards, cupping (edges higher than the center), crowning (center higher than the edges), buckling or floor lifting, cracking or splitting boards, premature damage or costly repairs.

These issues don’t always show up right away — they often appear months later as seasons and humidity levels change. That’s why acclimation, combined with proper climate control, is one of the most important steps to ensure the long-term performance and beauty of your hardwood floors.

1. How long does the acclimation process take?

Acclimation time may vary depending on the type of wood and the manufacturer.

In general, unfinished hardwood flooring requires a minimum of 5 to 7 days of acclimation under normal living conditions (temperature between 60-80°F and relative humidity between 30-50%).

However, certain products — especially prefinished hardwood — may have very specific acclimation guidelines, which can be longer, shorter, or require special handling.

⚠️ If you are providing the flooring materials for your project, it is very important that you share with us the product specifications and manufacturer’s instructions. 

2. What conditions are required during acclimation?

• HVAC system must be fully operational
• Temperature maintained between 60-80°F
• Relative Humidity between 30-50%
• Flooring stored inside the home, in the area or conditions where it will be installed
• Keep the wood in its original packaging unless otherwise instructed.

⚠️  Wood flooring should never be stored in garages, patios, or uncontrolled environments.

Yes, flooring projects often create dust and noise, even when using dust control systems. We always take precautions to minimize the impact, but some level of dust and noise is inevitable.

We strongly recommend covering or protecting nearby items in adjacent areas and planning accordingly — especially if there are pets, children, or anyone sensitive to noise or dust in the home.

We also highly recommend scheduling a professional cleaning crew to come after we are done, as this will help ensure your home is fully cleaned and ready to enjoy once the project is completed.

 BrazaFloor offers a trusted and reliable cleaning services that knows exactly how to handle brand new floors like yours. If you would like to schedule this service, feel free to contact us .

Depending on the scope of work, you may need to vacate certain areas or even the entire home — especially during sanding, staining, or finishing due to odors or drying times. We will communicate this clearly during scheduling.

Every project is different, and the timeline can vary depending on several factors like the size of the project, scope of work, techniques being used, product specifications, drying times, and job site conditions.

As a general reference:

• Installation of 1,000 sqft → usually takes about 2 to 3 days

• Sand & Finish or Refinishing of 1,000 sqft → usually takes about 3 to 5 days

Keep in mind these are just general estimates. Some projects may take less time, while others may require additional days — especially if we are dealing with more complex layouts, specialty products, detailed techniques, or specific manufacturer instructions.

Whether you choose to complete the entire project at once or prefer to break it down into phases, Brazafloor will guide you through every step of the process. We’ll communicate clearly about the expected timeline and keep you informed from start to finish.

For everyone’s safety, we kindly ask that pets and children are kept away from the work areas at all times during the project.

Our crew will be fully focused on their work and won’t be able to monitor pets or children. It’s also important to keep in mind that doors may stay open for extended periods while we move equipment and materials in and out.

We recommend securing pets in a separate room or making other arrangements for them during the project. The same applies to children — they should always be supervised and away from the workspace to avoid any accidents or interruptions.

Your help with this is greatly appreciated and helps us work safely, efficiently, and without delays.

If the project scope or job site conditions have changed since the quote was provided — whether due to new requests, modifications made on site, or unexpected conditions that were not visible during the initial assessment — the project cost and timeline may need to be adjusted.

Any additional work, materials, repairs, or preparation outside of what was originally quoted will be communicated to you right away. No extra work will be performed without your approval.

Our goal is always to be transparent and keep you informed. If changes are necessary, we will issue a change order for your review and approval before proceeding.

We completely understand that sometimes plans change. If you need to cancel/ reschedule your project, please notify us as soon as possible.

According to our Terms & Conditions, cancellations or rescheduling made prior to the start of the project may be subject to a cancellation fee of 15% of the total contract value to cover scheduling, preparation, and administrative costs — in addition to any charges for work or services already completed by the time of the cancellation.

If your project includes any special order materials that cannot be canceled or returned, the cost of those materials — along with any applicable shipping and tax — will also be charged in addition to the 15% fee mentioned above.

Additionally, if our crew arrives on-site and is unable to start work due to conditions like: Job site not ready, No access provided, Last-minute changes –  An additional charge of $150 per hour may apply to cover waiting time or return trips.

 To avoid any extra charges or delays, we kindly ask for a minimum of 72 hours notice if you need to reschedule or if you anticipate the job site will not be ready.

We’ll always do our best to work with you and accommodate new dates based on our availability.

Our crew usually arrives between 7:00 AM and 9:00 AM, depending on the job location, traffic conditions, and project stage.

Please note that arrival times may vary slightly from day to day due to:

• Material pick-ups

• Equipment loading

• Traffic conditions

• Or specific preparation needs for that day

We appreciate your flexibility and understanding. Rest assured, if there is any significant delay or change in arrival time, we will contact you to keep you informed.

If you will not be home or if the job site requires special access, please make sure we have clear instructions, door codes, or keys provided the day before so our crew can start work promptly without delays.

Once the work has started, we recommend avoiding walking on the floors until our crew lets you know it’s safe.

During installation, sanding, staining, or finishing stages, walking on the floors can compromise the quality of the work, leave marks, or even cause damage that may require repairs at an additional cost.

We understand that sometimes limited access may be necessary — if that’s the case, please check with our crew on site, and we’ll guide you on when and how it can be done safely.

Between coats of finish, walking on the floors may be allowed if necessary, but only under our crew’s guidance. In these cases, we usually recommend walking barefoot or in clean socks to avoid contaminating the surface or causing any marks. Please wait for our crew’s approval before walking on the floors during this stage.

Drying time and cure time are not the same — and it’s important to understand the difference.

• Drying Time refers to how long it takes for the finish to dry enough for light foot traffic (usually between 2 to 48 hours, depending on the product used).

• Cure Time refers to the full hardening process of the finish — when the floor reaches its maximum durability and chemical resistance. This can take several days or even weeks depending on the type of finish.

Walking on the floor too soon, placing furniture, or laying rugs before the floor has fully cured can damage the finish or leave marks. Our team will guide you through the proper timelines based on the specific products used in your project.

Maintain temperature between 60°F – 80°F and humidity between 30% – 50% at all times to proper results.

For larger projects or projects done in phases, Brazafloor may use progressive invoicing.

This means that invoices will be issued based on the completion of specific stages or services outlined in your quote — rather than waiting until the entire project is finished.

We will notify you each time an invoice is issued, and payment for completed stages is required before moving forward to the next phase of the project.

This process allows transparency and helps us manage materials, labor, and scheduling effectively.

Whether we are installing hardwood flooring or tile, every piece is unique — with its own color variations, patterns, textures, and natural characteristics.

At Brazafloor, our team carefully selects and distributes the boards or tiles during installation to create a balanced and natural look throughout the space. Our goal is always to avoid clustering pieces with similar characteristics, strong variations, or imperfections in the same area.

Important to Know:

Boards or tiles will not be excluded from the installation unless they are damaged or defective — such as broken, cracked, warped, or structurally compromised.

Natural variations in color, grain, pattern, texture, or veining are part of the product’s design and beauty — and are not considered defects.

If you have any specific preferences regarding color tones, patterns, grain direction, knots, or any other characteristic — whether for wood or tile — we highly encourage you to be present on-site during installation to help with the selection and placement of materials according to your personal taste.

We’ll be happy to guide you and collaborate during this process. Otherwise, if no preferences are communicated in advance, Brazafloor will follow standard industry practices for board and tile distribution, always respecting the natural variation and characteristics of the material provided.